On Thursday, November 12, Microsoft had an outage that disrupted Exchange and Microsoft 365 email. If your business email runs through Microsoft (Outlook, Exchange, or Microsoft 365), some of the emails your website sent you that day may never have arrived.
If your site is on an Alliant Web Care plan, nothing is lost. We can find anything that went missing and send it to you again.
Why website emails go missing
When someone fills out a form on your website, your site emails you what they sent. That covers contact form submissions, quote requests, event registrations, and order notices.
If your email provider is down when that message arrives, it can be delayed, bounced, or dropped. Nobody sees an error. Your visitor gets a thank-you message, and you never hear from them.
Your site keeps a copy of every email
Every Web Care site we manage keeps a log of every email it sends: who it went to, when, and the full message. We set it up this way for incidents exactly like this one.
So even if Microsoft never delivered a message, we can still see it in your site’s log and send it to you again.
How to get your messages back
Email us at projects@alliantstudios.com or will@alliantstudios.com and tell us which site is yours. We’ll go through your email logs from the outage, find anything that wasn’t delivered, and resend it to you, free of charge.
Not sure whether your email runs on Microsoft? Write to us anyway and we’ll check for you.
